Mobility at its core is all about change management. Effectively managing change in a highly competitive, fast-paced global marketplace – with remote teams dispersed around the world – has never been more critical. Increasingly, innovative mobility programs are turning to the principles of design thinking to help better manage those changes.
The Change Resistance
The fact is, an organization’s employees lie at the center of organizational change – they either are being asked to change themselves, or the environment around them is changing. In fact, a recent Deloitte survey found an overwhelming 70 percent of business respondents said people management is the key to successful change management. The same study found 100 percent agree that successful organizational change hinges on effective staff engagement. Let’s face it: it’s simply human nature to be resistant to change.
Enter Design Thinking: Changing the Way We Manage Change
So what is design thinking, and how does it help? In a nutshell, design thinking is approaching problems and innovating solutions by considering and involving the people affected by the change.
In its simplest form, says Colleen d’Offay, national professional services manager with global HR solutions provider Frontier Software, “design thinking is a mindset, the primary focus of which is to develop an understanding of the people for whom a solution is being designed. Design thinking is often referred to as “human-centric” because its focus is on the affected people; their feelings, knowledge, beliefs and attitudes.”
Long popular with innovative designers spanning the arts to science and engineering, design thinking is now being adopted by leading global brands and taught at schools like Harvard and Stanford. The results are speaking for themselves, says Linda Naiman, founder of Creativity at Work.