The Evolution of the Mobility Industry

Results from the EY 2024 Mobility Reimagined Survey have been released, confirming that mobility agility can drive business resilience, but only if it evolves to activate five key drivers: 

1. Strategic alignment
2. Talent linkage
3. Digital focus
4. Flexibility
5. Use of external expertise 

Respondents of the survey, which included more than 1,000 mobility industry personnel across 21 global geographies, fell into three categories based on their level of adoption of these drivers. “Evolved” functions, representing 25% of respondents, showed the highest adoption levels, while an “emerging” middle 50% showed some adoption; 25% were found “effective” with low adoption. The results revealed, among other things, that talent mobility professionals who focus on the five drivers are more likely to say mobility helps organizational resilience, improves their sustainability agenda, and helps address talent shortages.

They are also more likely to cite positive mobility return on investment. Nearly all employers are tracking ROI of their mobility programs, up from 80% in 2023. Yet a universal norm for tracking ROI is lacking. The largest number of employers (64%) track performance ratings, with cost (56%) and the function’s impact on business revenues and finances (54%) being the next most common metrics used.

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